If you encounter any issues with product quality or printing errors, or if the delivery exceeds 15 days beyond the estimated date (excluding factors beyond our control), you can request a return within 2 days of receiving your order. In such cases, our the softees team will review the issue and provide the best possible solution, whether it's a refund or an exchange.

To initiate a return, simply contact our support team at thesoftees@gmail.com with your order number and details of the issue, and we'll guide you through the process. Please note, that any shipping costs for returns will need to be covered by the customer. Resolutions are typically processed within 15 business days once we receive the returned item and confirm its eligibility.

Additionally, if a parcel is refused or the customer is unavailable for delivery, it will be returned to our warehouse. You can request the order to be reshipped, but you will need to pay the shipping charges for resending the package.

Terms and Conditions

Last Updated: 15/04/2025

Welcome to The Softees. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site.

2. Product Information

We try to ensure all product details, descriptions, and prices are accurate. However, errors may occur. In such cases, we reserve the right to correct them and refuse or cancel any orders placed with incorrect pricing.

3. Orders and Payments

We accept various payment methods listed at checkout.

4. Shipping and Delivery

We aim to deliver within 8-12 days , but delays may occur due to unforeseen circumstances.

Delivery charges will be clearly displayed at checkout.


5. Returns and Refunds

You may return unworn and unused products within 2 days of delivery.

To request a return, contact our support team via mail at thesoftees@gmail.com

Refunds will be issued once the returned item is inspected.


6. Intellectual Property

All content on this website—including images, designs, logos, and text—is the property of The Softees and may not be used without our permission.

7. Limitation of Liability

We are not liable for any indirect or consequential loss or damage arising out of your use of the website or purchase of products.

Shipping Policy

Last Updated: 15/04/2025

At The Softees, we offer free shipping on all orders — no minimum purchase required!

Shipping Details

Delivery Time: Orders are typically processed within 1-2 business days and delivered within 8-12 business days, depending on your location.

Shipping Method: We use trusted local courier services to ensure your order arrives safely and on time.

Tracking: Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can monitor its progress.


Important Notes

We currently offer shipping within Pakistani only.

While shipping is free, delays due to weather, public holidays, or courier issues may occasionally occur.

If your package is significantly delayed or lost, please contact us at thesoftees@gmail.com, and we’ll assist you as soon as possible.

At The Softees, your privacy is very important to us. This policy outlines how we collect, use, and protect your personal data.

1. Information We Collect

Personal Information: Name, email address, phone number, shipping address, payment details.

Usage Data: IP address, browser type, device info, pages visited.


2. How We Use Your Information

We use your information to:

Process and deliver your orders

Improve our website and services

Send promotional emails (only if you opt-in)

Respond to customer support inquiries


3. Data Security

We implement industry-standard security measures to protect your data from unauthorized access or disclosure.

4. Cookies

Our site uses cookies to enhance your browsing experience and collect usage data. You can control cookie settings in your browser.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted partners to help us operate the website and fulfill your orders (e.g. courier services).

6. Your Rights

You have the right to access, update, or delete your personal information by contacting us at thesoftees@gmail.com

7. Policy Changes

We reserve the right to update this policy at any time. Changes will be posted on this page.